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Normative documents: - Law of the Republic of Belarus July 18, 2011 No. 300-З "On the appeals of citizens and legal entities" - Law of the Republic of Belarus October 28, 2008 № 433-З "On the basics of administrative procedures" - Directive of the President of the Republic of Belarus December 27, 2006 No. 2 "On measures for the further deburocratization of the state apparatus" - Resolution of the Council of Ministers of the Republic of Belarus March 16, 2005 №285 "On some issues of organizing work with the book of comments and proposals and amendments and additions to some rulings of the Council of Ministers of the Republic of Belarus" - Resolution of the Council of Ministers of the Republic of Belarus on December 30, 2011 No. 1786 "On approval of the Regulations on the procedure for conducting office work on the appeals of citizens and legal entities in state bodies, other organizations, individual entrepreneurs" - Decree of the President of the Republic of Belarus of October 15, 2007 No. 498 "On additional measures to work with the appeals of citizens and legal entities" - Decree of the President of the Republic of Belarus April 26, 2010 №200 "On administrative procedures carried out by government agencies and other state organizations on the statements of citizens" - Resolution of the Council of Ministers of the Republic of Belarus 17.02.2012 No. 156 "On approval of a single list of administrative procedures carried out by government agencies and other organizations in relation to legal entities and individual entrepreneurs, making a supplement to the Resolution of the Council of Ministers of the Republic of Belarus dated February 14, 2009 No. 193 and recognition Invalid the strength of some decrees of the Council of Ministers of the Republic of Belarus" - Resolution of the Council of Ministers of the Republic of Belarus23 July 2012 No. 667 "On some issues of working with the appeals of citizens and legal entities" - Law of the Republic of Belarus dated November 10, 2008 No. 455-Z "On Information, Informatization and Information Protection"